Fulfillment Policy for Symphony Advertising

Welcome to Symphony Advertising! We are dedicated to providing exceptional website development and marketing services that meet your needs and expectations. Below, you’ll find our fulfillment policies, which outline our approach to service delivery, refunds, cancellations, and customer support.

Service Fulfillment
Upon confirmation of your order, our team will begin the process of fulfilling your requested services. The timelines, deliverables, and stages of each project are outlined in our initial proposal or contract to ensure transparency and alignment with your expectations.

Refund Policy
Our services are customized and tailored to each client’s specific needs, which impacts our refund policy. Refunds are generally not offered for completed work; however, in cases where project stages or milestones are unsatisfactory, please contact us directly. We strive to work with our clients to resolve any concerns and ensure satisfaction with our services.

Refund Eligibility
Refunds may be considered on a case-by-case basis, typically for stages of a project that have not yet been completed or delivered. If you have concerns about a service in progress, please reach out to us at [email protected] or call us at 281-536-6277.

Service Delivery Policy
Project Timelines
We outline project timelines in our initial contract or proposal, specifying the phases of work and estimated delivery dates for each stage. These timelines are estimates, and while we strive to meet them, unforeseen delays may occasionally arise. We will communicate promptly about any potential changes.

Revisions and Updates
Our services often include a set number of revisions. We are committed to working with you to fine-tune our work until it meets the agreed-upon standards. Additional revisions beyond the initial agreement may incur extra fees, which we will discuss with you in advance.

Cancellation Policy
We understand that project requirements can change. You may cancel your project under the following conditions:

Before Work Commences: Full refund available if the project is canceled before any work has begun.
After Project Start: If the project is canceled after work has commenced, a prorated refund may be provided based on the work completed to date.
To request a cancellation, please contact us at [email protected] or call us at 281-536-6277. We’ll be happy to discuss options and clarify any terms that apply to your specific project.

Additional Information
Legal and Compliance Restrictions
Our services comply with applicable marketing and digital content laws. However, clients are responsible for ensuring that any requested content, website features, or marketing strategies comply with specific industry regulations or restrictions. If you have any questions about compliance, please contact us.

Privacy Policy
Protecting your data is essential to us. Please refer to our [Privacy Policy](link to privacy policy) for detailed information about how we handle client and customer data.

Contact Information
For questions, concerns, or additional assistance, please contact our customer support team:

Email: [email protected]
Phone: 281-536-6277
Mailing Address: 401 Franklin St Suite 2400 – 149, Houston, TX 77002
Security Assurance
We adhere to industry standards for protecting the security and confidentiality of our clients’ data. Any payment information or personal data shared with us is securely managed and compliant with PCI standards.

Accepted Payment Methods
We accept various payment methods for our services, including Visa, Mastercard, American Express, and Discover, making it easy for you to manage payments.

Terms of Promotions
We occasionally offer promotions or discounts on our services. Any terms and conditions for these promotions are clearly outlined and are available upon request or at the time of the promotion.